October 2024 version
URBAK Sàrl wishes to inform you that certain personal data is collected and processed when you use our website, when you use our services as a customer (in accordance with the service contract entered into) or when you receive promotional offers (e.g. newsletters, gifts).
Please note that this privacy policy may be updated from time to time. We therefore recommend that you check our website for any updates.
This privacy policy applies to all individuals whose personal data we process (‘you’). It applies to the processing of personal data that has already been collected and to data that will be collected in future.
By accessing and using our website or our services, or by contacting us by any available means, you confirm that you understand and accept the processing of your personal data in accordance with this privacy policy.
1. Data protection
We take the protection of your personal data very seriously and strictly comply with the Federal Data Protection Act (FADP; RS 235.1). Personal data is collected on this website only to the extent that is necessary. Under no circumstances will the data collected be sold to third parties.
URBAK Sàrl has put in place a number of technical and organisational measures to protect your data against unauthorised or unlawful processing, as well as against loss, alteration, misuse, destruction or unauthorised access to your data.
2. Data controller and your rights regarding your personal data
URBAK Sàrl is responsible for the collection and processing of your data.
If you have any questions regarding this privacy policy or the processing of your personal data, please contact us in writing at the following address:
URBAK Sàrl
29 Rue des Deux-Ponts
1205 Geneva
You have the right to request information from URBAK Sàrl regarding the processing of your data. To do so, please send us a written request for information, accompanied by a copy of your identity card or passport, to the address given above.
3. Data collected
The data processed by URBAK Sàrl are as follows:
- contact and identification details (for example, your full name, gender, date of birth, home and billing addresses, telephone number, email address, preferred language, and identity card number);
- financial data (for example, your payment history, information about your credit rating);
- information relating to the products and services you have purchased from URBAK Sàrl;
- information about website visits (e.g. IP address, location data based on your browser, pages visited or duration of your session, purchasing preferences, search terms).
4. Why is your data processed?
URBAK Sàrl uses your data, as set out in point 3 above, to the extent necessary to provide you with its products and services.
This data is used to enter into and fulfil contracts with you and to enable you to purchase third-party services such as additional mobile phone, television or value-added service packages.
5. Data retention period
URBAK Sàrl retains data for as long as is necessary to fulfil the relevant purposes. After that, the data is deleted or anonymised.
Usage data is stored only for as long as is necessary for the performance of the contract or for the legitimate interests of URBAK Sàrl, after which it is deleted.
Statutory retention periods and the use of data in connection with legal claims may change at any time.
6. Transfer of data to third parties
In order to provide you with our website and services, we use third-party service providers. These are primarily service providers, such as our cloud service providers. Due to legal and/or regulatory requirements, we may also be required to disclose data to courts, authorities or other relevant government bodies.
7. Cookies
The website uses ‘cookies’ in several places. These help to make our service more user-friendly, efficient and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are ‘session cookies’. They are automatically deleted at the end of your visit.
Cookies do not damage your computer and do not contain viruses.
